Delivery
Standard Shipping in 2-3 working days.
FREE on all orders over £15.00;
£3.99 on all orders between £10.00 and £14.99;
£4.99 on all orders of less than £10.00;
All delivery times are stated in working days. Please note that in the case of delivery a working day is classed as any day other than weekends or public holidays.
Any purchase made upon a non-working day will only be processed upon the next available working day.
Failed Delivery Attempts
Items are sent to the stated delivery address provided by the customer on the online order form, should the delivery address differ from the invoice address, the Customer is to provide both addresses when placing the order online. The parcel will be shipped to the delivery address specifically indicated on the form.
If you fail to take delivery of the ordered goods and they are returned to us, we will contact you upon their arrival via email. A refund of the cost of goods without shipping will be processed within 7 days unless you have notified us before then to advise that the goods are still required. If the goods are still required, you will be charged an additional shipping fee for a second delivery.
Returns
We understand that sometimes you will change your mind and that you might need to return an item, you can do so as long as your product is returned unused and in its original condition and packaging with proof of purchase, we will happily exchange or refund it for you.
Before you can make a return, you'll need to contact sales@kiddiewow.com to get a return label. Items should then be returned securely in their original packaging and within 14 days of obtaining return label. A refund will then be made after receipt and assessment of the item.
Conditions for refunds are:
